AI support agent with citations, evals, and escalation
Built a production-style AI support demo that combines retrieval-augmented generation, source citations, deterministic evaluations, and escalation workflows so support answers stay verifiable.SupportOps AI demonstrates RAG retrieval, source-grounded generation, deterministic evaluations, human-in-the-loop escalation, and operational traces with latency and cost tracking.
RAG + Retrieval ScoringSource CitationsDeterministic EvalsTrace ObservabilityEscalation Queue
Knowledge Articles
11
Indexed Chunks
18
Recent Agent Runs
37
Latest Model
gpt-4.1-mini
Avg Latency
2468 ms
Escalation Rate
29.7%
Open Escalations
11
Live Support Agent Demo
Built this live demo entrypoint so portfolio reviewers can immediately test end-to-end behavior: grounded answer generation, citations, confidence scoring, latency, cost, and escalation outcomes.Ask a customer support question. The agent returns a source-grounded answer, citations, confidence, latency, cost estimate, and escalation recommendation.