Knowledge Base
Built a manual knowledge ingestion page so policy content can be added and updated quickly, then chunked and indexed for retrieval without redeploying the app.Add support articles manually. The system chunks content and uses embeddings when OpenAI credentials are available.
Add Knowledge Article
Built this form to create support articles with title, body, tags, and source URL so the agent can ground answers in explicit documentation.New content is chunked and indexed for retrieval.
Knowledge Base
Built this table to audit the active knowledge corpus and validate that source material is present, tagged, and timestamped before relying on it in customer answers.Loading articles…